At Rozbella, we prioritize customer satisfaction. However, certain situations may warrant cancellations or refunds. The following outlines our refund policy, applicable to all purchases made through rozbella.in:
1. Order Cancellation by Rozbella We reserve the right to cancel an order under specific circumstances, such as:
- Non-availability of the product(s).
- Inaccuracies in product or pricing information.
- Suspected fraud or misuse of payment methods.
In such cases, Rozbella will provide a full refund of the payment made. This decision is at the sole discretion of Rozbella, and customers cannot contest the same. Customers will be informed about the cancellation via email or phone.
2. Order Cancellation by Customer If you wish to cancel an order, the cancellation must be made before the product(s) have been dispatched. Once the product(s) are dispatched, we will not accept any cancellation requests.
To cancel your order, please contact us via email at support@rozbella.in or call our customer service team..
3. Refund Mode Rozbella reserves the right to choose the mode of refund. Refunds will be processed through an online transfer as per our preference. The refund process will be initiated within 7 days of confirmation from our end. The refunded amount will reflect any discounts or promotions applied at the time of purchase. In the event Rozbella cancels the order, or the order is lost or undelivered to your location, a full refund will be provided
4. Additional Queries For further questions regarding cancellations or refunds, please feel free to contact us at support@rozbella.in.